Last Updated: November 2025

Welcome to Apex Suite. These Terms of Service (“Terms,” “Agreement”) govern your access to and use of the Apex Suite website, software, and related services (“Services”). By creating an account or using Apex Suite, you agree to these Terms. If you do not agree, do not use the Services.

1. Use of Services

Eligibility

You must be 18 years or older and legally able to enter into binding agreements to use Apex Suite.

Account Responsibility

You are responsible for keeping your login information secure and for all actions taken under your account. If you believe your account has been compromised, email us at [email protected].

Permitted Use

You agree not to misuse Apex Suite, including but not limited to:

Attempting to access data that does not belong to you

Copying, reverse-engineering, or reselling our software

Sending unlawful, abusive, fraudulent, or unsolicited messages

Interfering with system operations

2. Messaging Compliance (SMS, MMS, Email, A2P 10DLC)

Apex Suite offers messaging tools. You are solely responsible for ensuring that all messages sent from your account comply with all applicable laws and carrier rules, including TCPA, CTIA, FCC regulations, A2P 10DLC requirements, and CAN-SPAM for email.

Consent

You must obtain valid consent before sending messages to recipients.

Opt-Out Requirements

All SMS messages must support the following:
STOP – to unsubscribe
HELP – for assistance
Standard rates may apply.

Prohibited Messaging

You may not use Apex Suite to send:

Spam or unsolicited marketing

Harassment or abusive content

Fraudulent or deceptive messages

Illegal or restricted content

Sex, hate, alcohol, firearms, tobacco (SHAFT) content unless fully compliant

Apex Suite may suspend messaging if carriers flag your account for violations.

3. Billing and Payments

Subscription Fees

Apex Suite is billed on a subscription basis. Fees are charged in advance and are non-refundable unless stated otherwise.

Automatic Renewal

Subscriptions renew automatically until you cancel.

Failed Payments

If a payment fails, access may be suspended until the account is brought current.

4. Cancellations and Refunds

You may cancel at any time by contacting [email protected].

All payments are non-refundable except in cases of billing errors or duplicate charges.

5. Data and Privacy

Your use of Apex Suite is also governed by our Privacy Policy.

Data Ownership

You retain ownership of your uploaded data, contacts, and content. Apex Suite only uses your data to provide services.

Data Security

We use reasonable administrative and technical safeguards to protect your data, but no system is 100% secure.

6. Third-Party Services

Apex Suite integrates with certain third-party services such as payment processors, email/SMS carriers, and other tools. We are not responsible for the actions, failures, or policies of third-party providers.

7. Service Availability

We aim for high uptime but do not guarantee uninterrupted service. Maintenance, updates, or outages from third-party providers may affect availability.

8. Termination

Apex Suite may suspend or terminate accounts for:

Violations of these Terms

Illegal or fraudulent activity

Excessive spam complaints or carrier issues

Repeated failed payments

Upon termination, access to your data may be limited or removed.

9. Limitation of Liability

Apex Suite is provided “as is.” To the fullest extent allowed by law:

We are not liable for indirect, incidental, or consequential damages

Total liability for any claim will not exceed the amount paid by you in the previous 12 months

10. Indemnification

You agree to indemnify and hold Apex Suite harmless from any claims, damages, or losses arising from:

Your use of the Services

Your messages or content

Your violation of laws or these Terms

11. Changes to These Terms

We may update these Terms at any time. Updates become effective when posted. Continued use of Apex Suite means you accept the updated Terms.

12. Contact Information

For questions, support, or account issues, contact us at:
[email protected]